Frequently Asked Questions
Everything you need to know about styling your home with Mocka.
What are your shipping rates and delivery times?
We offer flat-rate shipping nationwide. Delivery times vary by location, typically taking 3-7 business days for metro areas and up to 10 business days for regional locations.
Do your furniture items come with a warranty?
Yes, all Mocka furniture comes with a 12-month warranty against manufacturing defects to ensure your home remains beautiful and functional.
What is your return policy if I change my mind?
We want you to love your purchase. If you change your mind, you can return unassembled items in their original packaging within 30 days for a store credit or refund, excluding shipping costs.
Does the furniture arrive pre-assembled?
To keep our prices affordable and ensure safe transit, most Mocka items are delivered flat-packed with easy-to-follow assembly instructions and all necessary hardware included.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible interest-free payment options like Afterpay and Laybuy.
How can I track my order?
Once your order has been dispatched from our warehouse, you will receive an email with a tracking link to monitor your delivery progress in real-time.