Returns & Exchanges

At Mocka, we want you to love your new home additions, which is why we offer a 30-day return policy for change-of-mind purchases on all unassembled furniture. If your item isn't quite right, our streamlined process ensures a quick resolution so you can find the perfect piece for your space.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging, unassembled, and within the 30-day return window from the date of delivery.

• 2.
  Submit a Request

  Contact our customer support team with your order number and photos of the boxed item to receive your Return Authorization number.

• 3.
  Pack and Ship

  Securely pack your item and attach the provided return label; you can drop it off at a local courier point or schedule a home collection.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund or store credit within 5-7 business days, excluding original shipping costs.